Refund policy

Last updated: September 23, 2026

This policy outlines the refund conditions that apply to purchases made through our website. Since our products and services are digital and may sometimes be customized, the specific terms below apply.

1. Merchant Identification

Distryct Labs LLC
EIN: 42-5204424
Registered address: 3323 SW Iron Creek Dr, Blue Springs, MO 64015, United States
Email: info@distryctlabsllc.com
Phone: +1 660 245 7630

2. Products and Services Covered

This policy applies to:

  • Digital products, including downloadable guides, ebooks, playbooks, templates, and other digital resources

  • Digital marketing services

  • Consulting, advisory, strategic, or marketing support services, where available

  • Personalized or custom services, where applicable

3. Digital Products — Final Sale

Because digital products are delivered electronically and may be downloaded, copied, accessed, used, or retained immediately following purchase, all sales become final and non-refundable once access or downloading has started.

By completing a purchase and accessing a digital product, you acknowledge that delivery of the digital content begins immediately and that, where permitted by applicable law, any right of withdrawal or cancellation is lost once access or download begins.

4. Exceptions

We may consider a refund, replacement, or another appropriate solution in the following circumstances:

  • A technical problem on our side prevents you from accessing or downloading the purchased file

  • You receive a digital product different from the one you purchased

  • You are charged multiple times for the same order and the duplicate payment can be verified

  • The delivered file is corrupted and remains inaccessible after reasonable troubleshooting

For a request to be considered, the issue must be reported within 7 days of purchase.

5. Digital Marketing, Advisory, and Consulting Services

For digital marketing, consulting, strategy, or advisory services:

  • If work has not yet begun, a full or partial refund may be considered following a review.

  • Once work on the service has started, refunds will no longer be available.

  • A service will be considered started when any portion of the work has been researched, prepared, designed, written, configured, scheduled, delivered, reviewed, or executed.

This may include campaign strategy, advertising setup, creative development, copywriting, audits, consulting sessions, account analysis, website work, funnels, marketing plans, or other personalized services.

6. Personalized Services

Custom or personalized services become non-refundable once work has commenced.

This includes services specifically prepared for your company, brand, campaign, website, advertising account, offer, content, or marketing strategy.

7. How to Request a Review

To submit a refund request for review, contact us at:

info@distryctlabsllc.com

Please provide:

  • Your full name

  • The email address used for the purchase

  • Your order or invoice number

  • The product or service purchased

  • The reason for your request

  • Screenshots or other supporting evidence, where relevant

We aim to assess each request within 5 business days.

8. Refund Method and Timing

Any approved refund will be returned to the original payment method used to complete the purchase.

The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider. Distryct Labs LLC is not responsible for processing delays caused by financial institutions or third-party payment providers.

9. Chargebacks and Payment Disputes

If you experience an issue with a purchase, please contact us first so we have an opportunity to review the matter and work toward a resolution.

Initiating an unjustified chargeback, payment dispute, or claim may result in:

  • Removal of access to the relevant digital product

  • Cancellation of associated services

  • Suspension of future services

  • Further action to recover outstanding amounts, where appropriate

10. No Guarantee of Specific Results

Results from digital marketing services, guides, ebooks, playbooks, templates, or educational resources can vary depending on factors such as your business, offer, market, implementation, advertising budget, audience, competition, and other circumstances outside our control.

We do not guarantee any particular financial outcome, level of sales, leads, revenue, growth, advertising performance, or other specific result.

11. Acceptance of This Policy

By purchasing a product or service through our website, you acknowledge that you have read, understood, and agreed to the terms of this policy.

12. Changes to This Policy

We may revise this policy from time to time to reflect changes to our business, services, legal obligations, or website operations.

Any revised terms will become effective once they are published on this website.

13. Contact

If you have questions regarding this policy, please contact us using the details below:

Distryct Labs LLC
EIN: 42-5204424
Address: 3323 SW Iron Creek Dr, Blue Springs, MO 64015, United States
Email: info@distryctlabsllc.com
Phone: +1 660 245 7630